Staff always vourteous, prompt and very clear with explanation of what to expect. Timely, excellebt service and follow up.
I brought a unit in for sprinter service. They were so busy. They had units parked every where. I had an appointment and was in and out within two hours. Wonderful service! And they are very nice!
They were great at servicing myS63 and also they were very fast😁 and my car came back clean
Very prompt service and I was updated frequently. Also picking it up was very smooth. Cashier was very polite.
I was very impressed with the staff at the showroom, they were knowledgeable and very helpful. I was shown a number of models of car from which I was able to select the one most suitable for my purpose. I was also impressed by the amount of time that was spent exposing and demonstrating the electronic features of the car I chose.
Great customer experience to schedule the maintenance and repair work on my car. I was provided. Detailed estimate for the repairs. The work was performed as promised and the car was washed.
Jason Glenn always delivers efficient service. I always look forward to having him as my service representative. He is always upfront and direct. I know Jason is not just trying to charge me up. Mercedes Benz of Orland Park, IL top service personnel is Jason Glenn. Ask for Jason if you want A+ service. I am not a robot or family member nor an employee.
When I first called they were very attentive to me and my vehicle. I was also given options that I wasn’t expecting and the work was timely and agreeable. Thank you guys!!
Very pleasant experience, Peter was excellent! My financial guy James was also great❤️🙏🏾Keep these guys representing your business!
Great Service. My car is riding so smooth now that I took it to Get a tune up
I received prompt and efficient service from an outgoing technician. I recommend this firm and technician highly.
I’m very happy with the service provided by orland park Mercedes. They were prompt and courteous, and informative.
Service was completed as promised. Tires originally requested were not available but a suitable substitute was provided. I wish the car had come with a spare. It would have saved a lot of time and money getting to the dealer.
Trustworthy place answer all questions let you know ahead of time if your vehicle needs additional preventive maintenance. Courtesy and everyone speaks to you.
Service department is quick, customer service is excellent. My car was washed & cleaned inside and out
The entire sales team was courteous, informative, and professional. We enjoyed the experience and look forward to doing business in the future. Thank you
The Sprinter service dept in Orland Park did a fabulous job in helping me. I had a problem with my motorhome and stopped with no appt.. They were able to take my unit the following morning and solve my problem in 2 hours. Since I was traveling, they were very responsive in getting me back on the road. The afternoon before I talked with Matthew Virus who assured me of help the next morning and on the following morning Tim Loeding was extremely helpful. Great Service!
The best service team out there is at this location, always professional and get the work done on time.
Complete everything in time frame promised. Price might be a little high be worth it knowing work will be done correctly
All of the agents were very helpful, friendly, knowledgeable, professional, and timely about their particular staff duties.
Good and fast service ! Will recommend to my friends and family! Reasonable pricing and friendly stuff.
Very customer oriented. A pleasure to deal with. Deliver what they say that will. Transparent
Knowledgeable, polite service manager Jason Glen he is very personable I enjoyed working with him. Rest of staff very cordial. I highly recommend MBOP.
Maintenance service at Mercedes of Orland was excellent. They also washed my car and cleaned the inside.
The service department is the best. Very informative and helpful in explaining the problem and describing the options. They are super busy but professional and patient.
Every thing was well coordinated from website to delivery. I would buy there again. Mark Z. Was amazing.
Friendly, clean and a comfy place to seat n wait for your car. I do recommend. Thanks Mercedes.
Awesome Service, pleasant experience, atmosphere and the service was great. The service crew was awesome also.
Love this dealership! The people are so helpful and courteous. I have been going there for my car service for years. Brad and Carmen are the best.
Dominck Scalletta has always gone on above my expectations.Vehicle has always been serviced right the first time & always sooner then I expected.Thanks for the great service .
Extremely professional yet welcoming; different people from various aspects of dealership working as a team. Relaxed “no pressure” environment. Knowledgeable team.
Courteous, friendly, knowledgeable, good atmosphere and clean. Treated like a real person, and cleaned car!
Orland service department was great and very professional. The service manager and his team addressed our needs and took care of the problems with our vehicle. I give them an A+.
Always great service from Orland Park dealership We always use them. Will go back to them again
Outstanding service Dominick is the best I appreciate how efficient everything works Thanks very much for the great work
I made an appointment a week in advance. The day of my appointment, the dealership called to tell me that they would have to reschedule me. They asked if I couldn’t come in before 3 p.m. or move the appointment another week out. They were apologetic but, I wasn’t very happy. I readjusted my day and went in. When I got there. I was greeted by Peter. He was friendly, had good customer service. Thanks Peter
Every member of their team is very knowledgeable and friendly. It was a pleasure doing business with them
I am always impressed with the excellent service at MB. I bought my first MB and am wild about it. The salesman who sold it to me was great.
Amazing. Steve was very instrumental in getting all my needs met. Top notch customer service, I will definitely recommend this dealership to all my family and friends.
Eric was great! He took care of me with great care and understanding and went above and beyond to help me. Thank you again Eric!!!
A terrific buying experience in all aspects. Vic was professional, knowledgeable, patient, and very thorough in answering all of my questions, a pleasure to deal with. Highest recommendation!
Professional friendly go out of there way best 11 years
Grade A service from appointment to the cashier. They listen and are attentive to needs.
Samuel Spano was fantastic! My Dad is older and Samuel was great helping him to order his GLE 350 exactly the way he wanted it .., At the delivery Samuel explained all the features and my Dad was extremely happy with with Samuels knowledge of the vehicle. I have been in the automotive industry for over 20 years and I was extremely pleased with Samuels professionalism, kindness and knowledge! I highly recommend Samuel Spano !!!! A true professional and Mercedes-Benz of Orland Park has a true asset with Samuel Spano as a sales consultant.
Samuel was a fantastic sales person he made everything easy for me and he Extremely knowledgeable about the car And all of it’s subsystems. I am very confident that any future problems I may run into either with the car or with the dealership he will be there to help me resolve the problem
Courteous Professional and very open minded good snacks too Clean sales office Explain functions of the car so I can understand
Small confusion at start but taken care of quickly. My certified car is great. Concierge service invaluable! Large stock to choose from. Personnel all very courteous. I would purchase from here again.
Excellent experience that was both high in quality and convenient. Brad is the best. Professional and a good chat. Keep up the good work guys!
We experienced air conditioning problem to the back seat of our new car. Our sales rep immediately coordinated with an owner, service manager, and shop foreman to get the problem fixed in less than one day. The dealership also furnished a free loaner car for our use. Their service response was outstanding and I can’t say enough good things about our first experience with with Mercedes Benz of Orland Park.
Dominic was the best service rep I have ever worked with!!! He was nice, thorough and good! Carmen was excellent at helping me with the loaner car!!!
Service Manager Randy Boomsma provided great assistance in getting Michelin to replace defective tires at substantial discount. Dealership is fortunate to have Randy running service department.
I needed 4 new tires, alignment, & oil change. Parts was friendly & got the tires at dealer in 2 days(2 days prior to my appointment). Service was busy upon arrival but was promptly greeted, asked to take a seat. I appreciate the recognition of acknowledging a customer has arrived. Service advisor finished up with another customer and then helped me. Advisor noted one item on the car that needed to be looked at but did not need immediate attention - again I appreciate the straightforwardness and not being pushy to run up the sales ticket. Was in and out in 2 1/3 hours. ...
Great place Tom in sales is an awesome person to work with. Very honest guy that takes time with you and helps you understand your new vehicle.
Super friendly and professional! I was kept updated! Unfortunately my car was returned dirty! 😞 it appears something was spilled on console. windshield was left with a greasy print!
THE BEST! Thanks Peter! Always accommodating and professional! Everyone abiding by safety guidelines for Covid and wearing masks for their customers! Always a class act dealership! I have had only great experiences throughout the years! The cashier is always a pleasant and happy face!
Excellent service ! They were really nice and understanding. They make getting work done on your car easy and a smooth transition. Carmen and Brad were excellent. There was another gentleman that helped me close to close with no problem, I didn’t get his name but overall this is a great place !
I am very pleased with the service department at all times, my Mercedes Benz GLE 350 was in for B Service. I would not take it no place else.
Well I was very upset that there was not a recall on this very well known problem but Patrick made it as good as it can get service was great towing service was great I appreciate the loaner car Thank you
I had the most pleasant experience at the Orland Park Mercedes Benz dealership. The staff was very friendly and helpful. Salesman Bill Harris was exceptional!!! He was very polite and patient! My intention was not to buy a car but Bill was so convincing without being pushy. I felt very comfortable with him. He listened to my preferences and concentrated on the vehicle I wanted. He’s the best by far!!!!!
My scheduled service was fast, the waiting area was appropriately set up for social distancing and service personnel were courteous and prepared for my scheduled appointment
Great customer service! I brought my Sprinter in for service and they had me in and out in short order. Matt kept me informed of the progress of the work. I highly recommend MBOP.
Excellent!! Best service. Always helpful and cordial. Clean and safe. Came to pickup at my location and communicated with me about the service issues. Would highly recommend!
Great service in sales and repairs. Brad Patrylak is knowledgeable and Carmen is just outstanding in getting those car rentals Together. This is my 3rd purchase working with Greg Comer and Dennis Motley. I couldn’t ask for better sales service. I will only purchase a vehicle from Greg. He is the absolute best in sales. When it’s time to get the sales Paperwork done Dennis is extraordinary. They all treat me as a VIP. When you enter this dealership everyone greets you with a smile and a warm hello. They make you feel like you are a VIP. ...
Brought my car in for regular maintenance. Needed four new tires. Jason was good & kept me informed. Picking up my car was a bit time consuming & a slow process at the cashier desk. Otherwise good service department.
Great dealership and our saleperson Vic was helpful and knowledgeable. Follow-up after the sale has been phenomenal and Mercedes sells a very user friendly high tech AMG. Enjoying our new car
Due to Covid-19 my son took car in. This was second service visit to this dealership. Purpose of visit was A1 service and complaint about tires purchased in first visit. Service was provided in a timely manner, complaint was resolved to my satisfaction, and; per my son staff was very professional and courteous. Thank you.
Greatest service! Fast, reliable, professional approach to clients needs. Appointments scheduled right next day with no waiting time after arrival. Recommend Orland Park dealership to everyone!
I appreciated being kept in the loop about my vehicle and the service it needed. I was kept abreast of what was going on and how long it would take to have my vehicle repaired.
They always provide the best service respecting your vehicle and their hospitality towards the customers is superb. Even to the point of offering something to eat.
My soft top to my smart wouldn’t latch. Mercedes Benz Orland fixed it with N/C as it was a procedural issue not broken.
Eric is great Very friendly and timely Will recommend to all my friends and family Explained all service and price Thank you so much Akbar rahmani MD
As always the service I received is excellent! I can always count on a quick response from Mercedes Benz and emergency tech Joe from orland park
Excellent service! You won’t find a better service team anywhere. Everyone goes out of their way to make sure you are treated like royalty.
It is a great dealership! Everyone that works there is friendly and makes you feel important with your concerns about your vehicle! I will always go to the Orland dealership and I have told my friends about the dealership Incase they know of anyone that is interested in buying or leasing!
Excellent and professional service. Was able to schedule and appointment same day and was in and out very quickly. Very friendly environment and friendly staff.
This is my first year of leasing my truck and so far I’m very satisfied. Courtney my goal is to do it again in 2 years.
All work was done timely for a fair price. The service advisor, Jason Glenn, explained what was needed but did not try to over sell. Overall, I was very pleased with my first experience at MB of Orland Park. Two other MB dealerships are closer to my home but it was worth the drive to Orland Park.
Great work and timely service. Brad was great and explained all the services and work that my car needed. I will definitely recommend to friends and family
Have a Mercedes Sprinter Van. Matt is your go to guy for Sprinter Service. He gets the job done right and in a timely manner. Everyone I have dealt with at Mercedes Benz of Orland Park has been polite and professional.
The service at Mercedez of Orland Park was good today. I appreciated the professional attitude and care that I received. My car was washed and looked brand new! Mr. Motley is the reason I purchased my vehicle and I am a satisfied customer!
Always impeccable service! Service agent Eric was awesome and Carmen always takes care of me. The service manager was friendly and attentive. I trust the team.
Service time and completion good. Not sure about the CV boot grease leak repair being delayed. I would like a call back to confirm delaying repair is what is recommended.
Great customer service. Friendly people. Kris with his infectious smile at my beck and call. Connected my bluetooth that I have struggled with for over a year just in seconds. Brad who took care of my car. All amazing people. Thank you. I am driving my Mercedes with more confidence
This service department is the best. Have been coming here for years. The techs are never stumped by the issues that come up and I’m always happy when I pick my vehicle up.
Great service advisor! Advisor found mechanical and tire service discounts. Work requested was completed to my satisfaction. No frills, easy in and out. Easy process.
Randy is a wonderful manager. He listened to my concerns and resolved my issue before I came in for service. Cannot praise or thank him enough.
Polite, attentive service from beginning to payment at the end. Love the service at Mercedes in Orland Park, IL. They are the best. Will always return here for service.
Just had my vehicle service Peter was extremely helpful. My vehicle was done as promised. Orland Park Mercedes has award winning team from the sales to the service department! Even the cashier was super friendly. Thank you for providing great service.
Great service Kept me updated throughout the service. BiG change from what I have been used to the last few times I came in for service! I delt with Peter is sevixe but I don't see him as a choice in the drag down below. I selected Vic from sales because he is the orginal person I went through. 5 stars for Peter AND Vic
This is a very professional dealership, it is well run , and the people are friendly and very efficient , you feel comfortable in their waiting room and the refreshments are wonderful
The Service Department has always been very good. They are incredibly efficient, friendly and polite. I appreciate the pick up and drop off service the delaership provided. They made it easy to have our vehicle serviced.
I rate their service a " 10 ". Its always exceptional. I always receive top notch service from this dealership. I will continue to return to them.
The past two months in my Mercedes-Benz GLC 300 have been fantastic, and it all began with the outstanding service provided at Mercedes Benz of Orland Park. Phillip Morreale made sure the buying/trade-in process was smooth from start to finish. As a customer, I was treated with respect and I had no doubt the entire process was handled fairly and with my best interest in mind. I will certainly be returning to MB or Orland Park for my future vehicle purchases.
A few years ago, I leased a Mercedes GLE 350 and had a wonderful experience driving this high-end vehicle as well as having a flawless experience with Mercedes employees at the Orland Park Location. As a result, I recently traded in the lease and purchased a newer GLE350. You will be a happy customer after leasing or buying a Mercedes from Mercedes-Benz of Orland Park.
January 23rd 2018 was a Good Day! Customer Service was Excellent, Purchasing process quick and easy! Took the time to explain all of the features of the car. Thanks to Dominika!
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